FAQs

Let's walk you through the process of placing your order on MrClones.com step by step:

1. Begin by visiting our website at https://mrclones.com/shop to explore the products you wish to order.
2. Click on the product(s) of your choice, select the quantity you desire, and then hit the "Add to Cart" button.
3. Once you've added all your desired products to your shopping cart and are ready to proceed, click on the shopping cart icon located at the top-right corner of your screen. This will direct you to the View Cart page.
4. Review your cart to ensure that everything is correct. If you have a coupon code, enter it and click "Apply Coupon." When you're ready, click the green "Proceed to Checkout" button.
5. After filling in all the required fields, click "Pay Now."
6. On the Checkout Confirmation page, you will find your order number and instructions for sending an Interac E-transfer. Please note that we ship orders only after receiving E-transfers.
7. Once we have successfully received your E-Transfer, we will process your order, and you can anticipate receiving your clones within two weeks of payment. We will email you the tracking number as soon as it becomes available.

WHO DO YOU USE FOR SHIPPING? Purolator

DO YOU SHIP OUTSIDE OF CANADA? no

WHERE CAN I TRACK MY PACKAGE? www.purolator.com

HOW LONG WILL IT TAKE TO GET MY PACKAGE? We normally ship the first Monday or Tuesday after your order date.

Order Shipping Time: Our standard shipping time from the order date to delivery is two weeks. If you need your order sooner, please contact us, and we will explore expedited options.

Shipping Days: Typically, we ship orders on Mondays through Wednesdays to ensure that they arrive before the weekend and to minimize transit time.

Changing Shipping Address After Ordering: If you require a change in your shipping address after placing an order, please reach out to us as soon as possible so that we can update your information before your order is shipped.

Packaging: All clones are securely packaged in plant blister containers to shield them from damage and ensure they arrive in impeccable condition while safeguarding your privacy.

Undelivered Packages: If your package does not arrive within three days after the expected delivery date, please notify us, and we will initiate a trace. A trace sets in motion an investigation, which may take 5-7 business days to complete. If the package is located, it will be dispatched to you, and you can expect to receive it a few days later. Please be aware that we are not responsible for postal delays, nor are we liable for undelivered packages due to an incorrect address provided by the customer. Orders with an incorrect shipping address will not be replaced.

Tracking Number: Please allow up to two weeks (excluding weekends and holidays) for your tracking number to be sent via email after you have received your payment confirmation email.

Non-Functional Tracking Number: If your tracking number is not working, try copying and pasting it onto the carrier's website rather than clicking the direct link.

Shipping Fees: For shipping 4-10 plants, the shipping fee is $60. For shipping 11-19, the shipping fee is $80. Shipping over 20 plants is free. Your delivery is guaranteed, with the exception of residents of Nunavut, Northern Quebec, and Norway House, MB, or in cases of an inaccurate/incomplete address or requests for no signature requirement.

IS THERE A MINIMUM ORDER? Yes. 4

IS THIS LEGAL? YES. Most households across Canada are permitted to grow 4 plants. Please check your provincial laws.

Plant Size Upon Delivery: Our standard plants are typically shipped when they reach a height of 4-10 inches. They will be well-rooted in Rockwool cubes.

Dead Plants: In the event of any issues, please email us with a picture within 24 hours at [email protected], and we will take corrective measures to resolve the matter.

Minimum Order: To optimize the cost efficiency of overnight shipping, we require a minimum order of four plants. You are welcome to mix and match strains as you prefer.

Order Adjustments: If you wish to add, edit, or cancel your order, please contact us as soon as possible. While we cannot guarantee changes, we will make every effort to assist you.

HOW TO SEND AN INTERAC E-TRANSFER: Sending an Interac E-transfer is a quick process if you use online banking with a Canadian bank or credit union. Comprehensive payment instructions will be provided on the order confirmation page after completing your order. If you are new to Interac E-transfers, you can find guidance at http://www.interac.ca/en/interac-e-transfer-consumer.html.

Locating Payment Information: Payment details can be accessed on the order confirmation page after placing your order. We recommend keeping a record of this information for your records, either by saving a copy or taking a screenshot. Please be aware that the email address for sending payment may change periodically, so ensure that you are sending to the one specified on your confirmation page.

Security Question for E-transfer:

• Question: What country do we live in?
• Answer: Canada

Payment Submission Deadline: We will reserve your order for 24 hours without payment. Failure to submit payment within this timeframe may result in the cancellation of your order.

Notification of Payment Submission: No separate notification is necessary, as we automatically receive a notification in our inbox from your bank when the E-transfer is sent to us. If you do not receive a payment confirmation email from us within 24 hours, it indicates that your bank may have placed a hold on the transfer and is awaiting your verification of payment. Alternatively, you may have sent the E-transfer to an incorrect email address. Please ensure the accuracy of the transfer details. Additionally, allow for extended processing time for E-transfers sent over the weekend.

IS IT HARD TO GROW CANNABIS? Growing cannabis isn’t hard at all but it helps with stable healthy genetics to ensure the best chance of success.

HOW IMPORTANT ARE GENETICS? Over 80% of good growing results are a result of starting with good genetics. Plants with poor genetics will grow slowly and with reduced yields.

CAN I PRODUCE CANNABIS FOR MY OWN MEDICAL PURPOSES? Yes

Just received your clones? Here's what to do next:

Unboxing and Placement:

• Start by opening all the boxes and carefully removing the plants from their packaging.
• Examine each plant to determine its watering requirements.
• Place your clones in a well-lit area with ample sunshine.

Planting:

• We recommend transplanting your plants into larger pots when they reach approximately 1 month old.
• Opt for a container of at least 10 gallons in size, or consider planting them directly in the ground.

Lighting:

• To kickstart their growth, it's advisable to provide supplemental lighting.
• Maintain an 18-hour light cycle, ensuring a gradual adjustment to the plant's environment.
• Avoid exposing the plants to more than 18 hours of light, as this may stress them.
• Similarly, refrain from subjecting them to less than an 18-hour light cycle, as it might trigger premature flowering.
• It's best not to place your plants outside or without supplemental lighting sources until at least June 1, as daylight hours are still relatively short before that date.

Watering:

• We recommend watering your plants every 2-3 days.
• To prevent over-watering, it's essential to observe the plant for signs that it's ready for watering.
• Indicators may include drooping leaves and a lighter weight of the pot.

These guidelines will help ensure the healthy growth and development of your clones.

Understanding Sativa and Indica:

What distinguishes Sativa from Indica in the world of cannabis? These two primary types of cannabis plants can blend to create hybrid strains, each offering distinct effects on the body and mind, resulting in a broad spectrum of medicinal advantages.

Indica:

• Smoking Indica bud produces a potent physical body high, often leading to a feeling of drowsiness or being "couch-locked."
• Indica strains are renowned for inducing deep relaxation.
• They are associated with a sweet or sour aroma, exemplified by strains like Kush and OG Kush.
• Indicas are highly effective in addressing general anxiety, bodily pain, and sleep disorders.
• They are a popular choice for individuals seeking relief from pain and are often consumed in the late evening or just before bedtime.

Benefits of Indica:

• Alleviates body pain
• Relaxes muscles
• Reduces spasms and seizures
• Eases headaches and migraines
• Relieves anxiety and stress

Sativa:

• Sativa strains tend to emit a grassy, earthy scent and deliver an uplifting, energetic, and "cerebral" high.
• A Sativa high is characterized by enhanced creativity and heightened energy levels, making it suitable for daytime use.
• Many artists tap into the creative potential of Sativa strains to spur innovation and artistic expression.

Benefits of Sativa:

• Promotes feelings of well-being and relaxation
• Elevates mood and fosters cerebral thinking
• Stimulates and invigorates
• Enhances focus and creativity
• Combats depression

Cannabis strains can fall anywhere along the spectrum from pure Sativa to pure Indica, with hybrid strains blending both types in various ratios (e.g., 30% Indica - 70% Sativa, 50% - 50%, 80% Indica - 20% Sativa). This diversity allows for the targeted treatment of specific health conditions, as the effects and benefits of each type cater to different needs.