Who do you use for shipping? Purolator
Do you ship outside of Canada? Currently, no
Where can I track my package? www.purolator.com
How long will it take to get my package? We normally ship the first Monday or Tuesday after your order date.
Order Shipping Time: Our standard shipping time from the order date to delivery is two weeks. If you need your order sooner, please contact us, and we will explore expedited options.
Shipping Days: Typically, we ship orders on Mondays through Wednesdays to ensure that they arrive before the weekend and to minimize transit time.
Changing Shipping Address After Ordering: If you require a change in your shipping address after placing an order, please reach out to us as soon as possible so that we can update your information before your order is shipped.
Packaging: All clones are securely packaged in plant blister containers to shield them from damage and ensure they arrive in impeccable condition while safeguarding your privacy.
Undelivered Packages: If your package does not arrive within three days after the expected delivery date, please notify us, and we will initiate a trace. A trace sets in motion an investigation, which may take 5-7 business days to complete. If the package is located, it will be dispatched to you, and you can expect to receive it a few days later. Please be aware that we are not responsible for postal delays, nor are we liable for undelivered packages due to an incorrect address provided by the customer. Orders with an incorrect shipping address will not be replaced.
Tracking Number: Please allow up to two weeks (excluding weekends and holidays) for your tracking number to be sent via email after you have received your payment confirmation email.
Non-Functional Tracking Number: If your tracking number is not working, try copying and pasting it onto the carrier’s website rather than clicking the direct link.
Shipping Fees: For shipping 4-10 plants, the shipping fee is $60. For shipping 11-19, the shipping fee is $80. Shipping over 20 plants is free. Your delivery is guaranteed, with the exception of residents of Nunavut, Northern Quebec, and Norway House, MB, or in cases of an inaccurate/incomplete address or requests for no signature requirement.